Chloe Ke He

Ke (Chloe) is a service designer specializing in user research, strategic analysis, content design, and multi-disciplinary collaboration. 

Qualities such as observation, empathy, and rational thinking have helped her excel in identifying user needs and translating them into effective design solutions. And her communication skills and proactiveness make her a good team player. 

With an educational background in Russian language and literature, she gives attention to the human aspects of design and the balance between humanity and technology. Her commercial experience in e-commerce at JD and PepsiCo and her experience as a social media writer demonstrate her diverse expertise.

I am Chloe Ke He. “Exploration and growth” is the definition of my whole experience as a service designer so far. During the four years of studying Russian for my BA, I explored various fields and finally found my passion in service design. So I took the leap to join the RCA for more expertise and creativity. And I push myself to absorb knowledge like a sponge and practice what I have learned through all the projects and practices I’ve done here.

This Happy Living Alone project allows me to co-create, develop and validate a simple but more than simple service proposition through interviews, workshops, interactive prototypes, and collaboration with KOL. In this project, I take the role of content builder, strategy analyst, and project manager. Now the new adventure awaits, I am looking forward to applying my expertise in the commercial world and bringing more innovation.