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Service Design (MA)

Tanvi Gosalia

I'm Tanvi Gosalia, a service designer passionate about creating impactful services that connect people culturally and emotionally. Design, for me, is a language of expression. I believe it goes beyond aesthetics and involves crafting experiences that meet individual needs within a broader context. By adopting human-centered approaches, I aim to create meaningful interactions that enhance lives and shape behaviors. Through empathy, collaboration, and inclusive experiences, I strive to design holistic solutions that exceed expectations and align with business objectives. My work is dedicated to making a positive impact, reimagining systems, processes, and interactions for a sustainable and socially responsible future.


User Experience Designer & Researcher at Agave Network, London (2023)

Digital Interactive Designer at Tata Consultancy Service, India (2021-2022)


“On the Spot” Award from Tata Consultancy Service

Advanced Model Making Workshop Certificate from AUB university, UK


  • Design Strategy & User Research
  • Service Blueprinting
  • Design Process
  • Prototyping & Usability Testing
  • Critical & Analytical Thinking
  • Cross Platform Interaction


  • Adobe XD
  • Figma
  • Sketch
  • Adobe Illustrator
  • Adobe Photoshop
  • Azure RP
  • Autodesk Fusion 360
  • Keyshot
  • Microsoft Suite


MA in Service Design from Royal College of Arts, London, Present (2022-2023)

Undergraduate Diploma in Product Design from ISDI School of Design & Innovation (ISDI Parsons), Mumbai, 2016 - 2020

B.A. in Sociology from University of Mumbai, Mumbai, 2016 - 2019

Degree Details

School of DesignService Design (MA)RCA2023 at Battersea and Kensington

RCA Kensington, Stevens Building, Second and third floors

My Story:
" From my earliest memories, I have been utterly captivated by the enchanting world of design and the pursuit of artistic brilliance. My fascination only grew stronger thanks to my mother, a talented designer herself. She opened my eyes to a world of endless potential within the realm of design, igniting a passion within me that has never waned."
I am inspired to reimagine systems, processes, and interactions in order to contribute to a more sustainable future. By integrating sustainable practices and considering the long-term impact of my designs, I aspire to create impact in the society.
Service design, with its focus on understanding user needs, mapping experiences, and designing holistic solutions, provided the perfect framework to integrate sustainable practices into the fabric of our society.
In my work, I strive to collaborate with stakeholders across various sectors, ranging from government agencies to nonprofit organizations and businesses. By actively involving them in the design process, I can tap into their expertise, gather diverse perspectives, and co-create solutions that are relevant, effective.

Isolation Across Age
Story Journals - Experimental Conversations

Project Description

Take a moment to imagine a day avoiding of the conveniences we often take for granted—innovations, human interactions, and interconnectedness. This contemplation has led me to a realization: the need to strike a delicate balance between self-sufficiency and our inherent desire for meaningful connections.

This equilibrium becomes increasingly vital when we consider the contrasting realities faced by different age groups. In a world driven by rapid advancements and digital connectivity, the younger generation thrives in a realm of instant communication, virtual experiences, and technological wonders. However, amidst this progress, we must not overlook the unique challenges experienced by the elderly.

In today's fast-paced society, technology, modernization, and shifting dynamics have increased self-sufficiency among older individuals. While these developments have their benefits, they have also resulted in a decline in meaningful connections between generations. For older individuals, this digital, physical, and cultural divide can widen, leading to feelings of exclusion and isolation. The pace of change may be overwhelming, disconnecting them from the vibrant world around them. Moreover, the absence of human interaction exacerbates their sense of detachment, emphasizing the intergenerational gaps and societal dynamics at play.

Within this nuanced context, the importance of balancing self-sufficiency and meaningful connections becomes evident. By fostering intergenerational interactions, we create opportunities for mutual understanding and bridge the gap between the young and old. Genuine human connections enable both groups to learn from one another, share experiences, and forge bonds that transcend age.

This project embarks on a journey to address these disparities, with a vision of creating a society that values and prioritizes intergenerational connections. By embracing the wisdom of older adults and fostering empathy among the younger generation, we can collectively build a future where technology coexists harmoniously with genuine human interaction—a future that enriches the lives of both the young and old, fostering shared experiences, understanding, and compassion.


  • Elderly individuals and their families
  • Younger generation
  • Community organizations and senior centers


  1. Social Perception: Society often views independence as strength and dependence as a weakness, leading to neglect of older individuals needing support and connections
  2. Isolation and Loneliness: Old age brings circumstances like loss and limited choices, contributing to isolation and widening the gap between older individuals and society.
  3. Changing Roles and Modernization: Evolving gender roles and modernization challenge intergenerational connections, as traditional bridge-building roles of women diminish.
  4. Connecting Barriers: Establishing connections between generations is challenging due to a lack of understanding about effective communication methods and bridging gaps in technology, culture, and physical presence.
  5. Addressing Ageism and Stereotypes: Embracing intergenerational approaches challenges ageism and stereotypes by valuing the wisdom and experiences of older adults, fostering inclusivity and appreciating contributions from all age groups.


  • Increased participation and engagement of older adults in intergenerational activities
  • Positive feedback and testimonials from participants regarding the impact of the project
  • Strengthened relationships and understanding between the young and old, leading to reduced isolation and increased social connections.

If you have any questions or would like to explore potential collaborations, please feel free to reach out to me.