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Service Design (MA)

Chenyue(Channy) Hong

How might we help company develop a work-life balance culture by offering a supportive outdoor environment where remote workers

Channy is a multi-faceted designer with a passion for social innovation. Her educational background includes a Bachelor's degree in Industrial Design and a Master's degree in Service Design, specializing in experience design and strategy design in the context of shaping a more sustainable and human-centered built environment in a creative and innovative way.



Degree Details

School of DesignService Design (MA)RCA2023 at Battersea and Kensington

RCA Kensington, Stevens Building, Second and third floors

Channy Hong

A creative problem solver, open-minded explorer, free-thinking artist, who thrives on challenges and loves working alongside interdisciplinary teams to bring ideas to life.

With a passion for pushing the boundaries of what's possible, I'm always on the hunt for the latest trends and insights, constantly looking for ways to innovate and improve. Communication is key to my work, and I use it to build strong relationships with stakeholders and keep my team aligned toward a common goal.

My design approach involves keen observation and deep analysis, allowing me to uncover hidden gems within every trendy phenomenon and complex problem. This relentless pursuit of a unique angle enables me to craft innovative solutions that captivate and delight. My design philosophy revolves around constant engagement with people throughout the design process, ensuring my creations resonate on a profound level by immersing myself in the real world and listening intently to their needs and desires.

During my time at the Royal College of Art, I gained extensive experience in service design, experience design, and strategy design. I was fortunate enough to work with The Big Issue Group on a project where we successfully launched a food stall service on the RCA Battersea campus.

For my master's final year project, with a passion for nature and its transformative impact, I worked on exploring enhancing the working culture for remote workers, promoting crucial work-life balance, and cultivating an environment that nurtures well-being and productivity by integrating nature-inspired elements into company practices, ultimately fostering a healthier and happier remote workforce.

About Fleen

Observing the significant impact of the COVID-19 pandemic and remote working mode on our generation, we recognize that remote workers often face creative blocks, digital fatigue, and a sense of disconnection due to prolonged periods spent in the same work atmosphere. Additionally, they may not be aware of the importance of taking breaks to enhance productivity and efficiency. Furthermore, the lack of support or permission from their company to make changes to their work environment exacerbates these challenges.

As a service designer, our aim is to assist companies in developing a work-life balance culture that provides a supportive outdoor environment for remote workers to experience the positive effects of working in a natural setting. 

In response to these needs, we have designed "Fleen," a monthly pop-up event specifically tailored for companies in London. This event takes place on the last Friday of every summer month and aims to provide remote workers with an inspiring and rejuvenating outdoor working experience in the park. The core concept behind Fleen is to leverage the natural setting of the urban green space to enhance creativity, reduce stress, and foster social connections among remote workers.

By participating in Fleen, remote workers will have the opportunity to break free from their typical work environment and immerse themselves in nature. They will be able to work amidst green spaces, guided by a curated series of podcasts on optimizing creativity and managing stress while working in the park. These podcasts will offer practical tips, techniques, and insights to enhance your work experience. 

Additionally, Fleen promotes social connections among remote workers. The event creates a shared experience where individuals from different departments can come together, interact, and collaborate. This fosters a sense of community and helps combat the feeling of isolation that remote workers often experience.

Through the implementation of Fleen, we strive to encourage companies to recognize the importance of providing their remote workers with opportunities to work outdoors. By embracing the positive impacts of nature on well-being and performance, companies can create a more supportive work culture that prioritizes the mental health needs of their remote employees.

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Royal College of Art

Registered Office: Royal College of Art,
Kensington Gore, South Kensington,
London SW7 2EU