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Service Design (MA)

Hehui Zhao

Hehui Zhao is a service designer longtermist and doer, driven by the goal of exploring the delicate balance between social welfare and sustainable business practices. She is particularly passionate about the sparks that emerge from the intersection of various disciplines


MA Service Design, Royal College of Art (2022-2023)

BA Product Design, Central Academy of Fine Arts (2017-2021)


Hehui's interdisciplinary work and practical experience empower her to approach problem-solving and strategy development from a multidimensional perspective. Her diverse background includes expertise in the Internet, government public sectors, and digital marketing.

Degree Details

School of DesignService Design (MA)RCA2023 at Battersea and Kensington

RCA Kensington, Stevens Building, Second and third floors

This is a profile photo of Hehui Zhao.

This project aims to explore the relationship between family medical health and emotional connections, aiming to reduce the lack of health awareness and management abilities among the middle-aged population and their adult children, caused by intergenerational gaps, differences in health literacy, and lifestyle choices.

This project has also sparked a sense of responsibility for family health in my own transition into a new life phase. I hope to raise awareness among more individuals about the unparalleled role of the family unit as a participant in maintaining health and preventing diseases, emphasizing the importance of family as mutual support and nurturing throughout members' life stages.

We aspire to transition from a hospital-centric model of disease treatment to a family-centric approach to health management
The analysis explores the reasons and influences behind people's lack of proactive health management awareness and behaviors.
The analysis examines the impact of the family on individual health and the advantageous role it plays
We have chosen young adults aged 20-30 and middle-aged parents aged 50-60 as the primary research subjects.
We define the issue of health support deficiency caused by intergenerational gaps within families.
We aim to promote intergenerational communication within families to facilitate mutual support for health and personal